Frequently asked questions

1) Is there a minimum order amount?
2) How to understand which seeds are varietal and which are hybrid?
3) How to cancel (cancel) an order?
4) How to find out about the order status?
5) If an order has already been placed, can I add another product to it?
6) How to find out if an order has been sent?
7) What does the option «Found this product cheaper» mean?
8) What promotions are currently active in your store?
9) MARKDOWN - what does this designation mean?
10) What is a login?
11) What is a QR code??
12) How to use a QR code?
13) What is a promo code??

1) Is there a minimum order amount?

Minimum order amount - no.

2) How to understand which seeds are varietal and which are hybrid?

All hybrids (from lat. hibrida, hybrida - crossbreed) in our store are marked in the name with the abbreviation - F1 (primary hybrid).

When creating new varieties of cultivated plants, hybrids are obtained manually (hand pollination, removal of panicles), chemical (gametocide) or genetic (self-incompatibility, male sterility) means. The resulting components can be used in various controlled crossing systems.

The goal of the breeder is to use the heterosis, or the vitality of the hybrid, which is most effective in the F1 generation, to obtain the desired advantage in yield or some other characteristic in the resulting generation or hybrid.

3) How to cancel (cancel) an order?

To cancel an order, write us a message, indicating the number of your order received when placing it.*

4) How to find out about the order status?

You can track the status of your order directly on the website of the online store in your Personal Account*.

In addition, you will receive notifications by e-mail when placing an order, paying for it and transferring the order to the delivery service, as well as changing any order status.

If you have any questions, you can always contact via the feedback form and get full information about the status of the order.

* Applies to registered users.

5) If an order has already been placed, can I add another product to it?

There is no such possibility. If you want to add one or two items, you need to place a new order and indicate in the comments: «Order - please attach to the previous order No. *****». After that, the store administrator will manually transfer these positions to the first order, and cancel the second (additional) order.

If you want to add more than two items, and your first order has not yet been formed and sent, it is better to place a new order, while indicating in the comment that the first order must be canceled. In this case, it is necessary to duplicate the notice of order cancellation through the «Feedback Form».

6) How to find out if an order has been sent?

You can view the status of your order in your account.
Ask us by writing to us, indicating your order number.
Спросить у нас, позвонив в рабочее время магазина.

7) What does the option «Found this product cheaper» mean?

If you suddenly find a better offer from our competitors:

make sure that the lower price applies to exactly the same product;
on the product page, click on the button - «Found this product cheaper», - insert into the form that opens - a link to the site page with the product, where it is cheaper;
Our support team will check* the information within 24 hours and we will try to offer you a better price, i.e. the price may be changed in an already placed order (your) to a lower one;

Unfortunately, we will not be able to provide you with a best price guarantee if a lower price is not available to all users. represents, for example, a special offer (promotions, discounts, etc.).

*Incorrectly completed form will not be considered.

8) What promotions are currently active in your store?

Information about current promotions is always available in the Promotions section.

Also in the store there are various goods with discounts - you can get acquainted with them in the category «Promotional goods».

9) MARKDOWN - what does this designation mean?

The word MARKDOWN - in the photo and in the name of the product, denotes the goods for which the expiration date indicated on the package has expired, or the goods (seeds) for which the germination period stated in the encyclopedic data has expired. We DO NOT offer a warranty on these products.

10) What is a login?

The login is your unique pseudonym under which you will be recognized by the GARDENSeeds website system. The best login option is your phone number, for example: 0987756633, because You will never forget your phone number, even if you make purchases in a year, you will always be able to remember it, in addition, it will be easier for us to process/search your order in the order database. Spaces cannot be used in the login.

11) What is a QR code?

A QR code is a two-dimensional barcode (barcode) that provides information for quick recognition using a camera on a mobile phone.

By scanning (taking a photo) of the QR code, you can quickly enter information about GARDENSeeds.TOP into your phone: phone number, e-mail and website address.

12) How to use the QR code?

take a mobile phone with a camera;
run the program to scan the code;
point the camera lens at the code;
get information;
add it to an existing or new contact.

13) How to use the QR code?

A promotional code is a set of symbols consisting of letters and/or numbers that gives the right to purchase a product or service on special terms. It can be listed on the site and gives a certain discount on the order or randomly in our social networks. If it does not exist, it is NOT required to enter it.